• Unzip the extension package file into the root folder of your Magento 2 installation.
• Connect to SSH console of your server:
  • Navigate to the root folder of your Magento 2 setup

  • Run command as per below sequence,

    php -f bin/magento setup:upgrade

    php -f bin/magento module:enable Magedelight_Rma

    php -f bin/magento setup:static-content:deploy

• Flush store cache
• log out from the backend and log in again

• Enable: To enable/disable RMA feature from here. It has two options, select “Yes” to enable and “No” to disable this feature.
• Allow guest to make a return product request: If you want to allow your guest user to make return product then set as “Yes” else set as “No”.
• Default status for new RMA: You can set default status for your RMA request from here. When user will initiate a return request, this status will be set by default to your return request.
• After confirmation status for new RMA: You can set default status to be set, once buyer’s confirms shipping.
• A Shipping confirmation label: You can set a customized title of “Confirm shipping” pop-up from here. A Pop-up will appear buyer’s side on click of “Confirm Shipping” button.
• Shipping confirmation text: You can set customized description of “Confirm shipping” pop-up from here. Pop-up will appear buyer’s side on click of “Confirm Shipping” button.

• New RMA Email Template: You can set default email template to send email to registered buyer, when buyer generates a new RMA request.
• New Guest RMA Email Template: You can set default email template to send email to guest buyer, when buyer generates a new RMA request.
• RMA Comment Email Template: You can set default email template to send email to the buyer, when any comments added to RMA request.

• Maximum time period for RMA after order completion (in days): You can set maximum days to allow RMA, once order is completed.
• Max attachment size (in MB): You can set the maximum size to allow to upload attachments.
• Allow to request RMA if order has status: You can set “Order Status” which are allowed to request RMA.

• RMA Department Name: You can set RMA department name from here.
• RMA Department Email: You can set RMA department email here.
• RMA Department Address: You can set RMA department address here.

• Resolution Status List: You can see previously added resolution status in grid view as above image.

• Add New Resolutions: You can add new resolution status by clicking on this button.

• Action > Edit: You can edit an existing resolution status from here. You will be redirected to a new page with existing values, Modify values and click on “Save Resolution” on top. 

Conditions

• Conditions List: You can see previously added conditions in grid view as above image.

• Add New Conditions: You can add a new condition by clicking on this button.

• Action > Edit: You can edit existing condition from here. You will be redirected to new page with existing values, Modify values and click on “Save Condition” on top.

Statuses

• Status List: You can see previously added statuses in grid view as above image.

• Add New Status: You can add new status by clicking on this button.

• Action > Edit: You can edit the existing status from here. You will be redirected to a new page with existing values, Modify values and click on “Save Status” on top.

Reasons

• Reason List: You can see previously added reasons in grid view as above image.

• Add New Reason: You can add a new reason by clicking on this button.

• Action > Edit: You can edit existing reason from here. You will be redirected to new page with existing values, Modify values and click on “Save Reason” on top.

Custom Fields

• Custom Field List: You can see previously added fields in grid view as above image.

• Add New Field: You can add new fields by clicking on this button.

• Action > Edit: You can edit existing fields from here. You will be redirected to new page with existing values, Modify values and click on “Save” on top.

RMA Management

• Add New RMA: To request new return, click on “Add New RMA” button, it will redirect you to below page to choose order from all placed orders.

Once you select the order from above list, it will redirect you to detailed order and the RMA request page as below,

Provide mandatory details and “Save” the request.

• Edit RMA: From RMA List, you can edit RMA. The same above page will be shown to you. You can track previous history from “RMA HISTORY” tab at the last on the page.

Buyers can manage RMA through above section

• New Request for Return: Buyer can click on this button to add new return request. By clicking on this button, you will be asked for select an order for which you want to request a return. Select order number from dropdown and click on “View Order” button. It will display order details on same page. You will get all products available in that order, you can select multiple product for return by selecting checkboxes. Provide comment/reason for return and click on “Submit Request” button to request for return.

• View:  You can see all requested returns from RMA List. Click on “View” button to check details of particular return request. You can add comments from here for request. The Comment will be visible to the merchant.