Backend Functionality
RMA AttributesResolutions Panel |
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Admin Control Panel > RMA > RMA Attributes> Resolutions |
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- Resolution Status List: You can see previously added resolution status in grid view as above image.
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- Add New Resolutions: You can add new resolution status by clicking on this button.
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- Action > Edit: You can edit an existing resolution status from here. You will be redirected to a new page with existing values, Modify values and click on “Save Resolution” on top.
Conditions Panel |
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Admin Control Panel > RMA > RMA Attributes> Conditions |
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- Conditions List: You can see previously added conditions in grid view as above image.
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- Add New Conditions: You can add a new condition by clicking on this button.
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- Action > Edit: You can edit existing condition from here. You will be redirected to new page with existing values, Modify values and click on “Save Condition” on top.
Statuses Panel |
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- Status List: You can see previously added statuses in grid view as above image.
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- Add New Status: You can add new status by clicking on this button.
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- Action > Edit: You can edit the existing status from here. You will be redirected to a new page with existing values, Modify values and click on “Save Status” on top.
Reasons Panel |
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Admin Control Panel > RMA > RMA Attributes> Reasons |
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- Reason List: You can see previously added reasons in grid view as above image.
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- Add New Reason: You can add a new reason by clicking on this button.
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- Action > Edit: You can edit existing reason from here. You will be redirected to new page with existing values, Modify values and click on “Save Reason” on top.
Custom Fields Panel |
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Admin Control Panel > RMA > RMA Attributes> Custom Fields |
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- Custom Field List: You can see previously added fields in grid view as above image.
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- Add New Field: You can add new fields by clicking on this button.
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- Action > Edit: You can edit existing fields from here. You will be redirected to new page with existing values, Modify values and click on “Save” on top.
RMA Management Panel |
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Admin Control Panel > RMA > RMA Management > RMA List |
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- Add New RMA: To request new return, click on “Add New RMA” button, it will redirect you to below page to choose order from all placed orders.
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Once you select the order from above list, it will redirect you to detailed order and the RMA request page as below, Panel |
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Provide mandatory details and “Save” the request. - Edit RMA: From RMA List, you can edit RMA. The same above page will be shown to you. You can track previous history from “RMA HISTORY” tab at the last on the page.
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