Category

Under content management tab, you will find link FAQ category. It will allow you to manage FAQ categories to categorize frequently asked questions in different section. You can see category list, refer image below,

Create/Update FAQ category

Merchant can add or edit FAQ category with bellowed options.

• Status: enable/disable particular category.
• Title: Define FAQ category title.
• URL Key: You can defined SEO friendly URL for category details page. If you don’t define, it will be auto generated based on category name.
• Description: write small description of category. It will be displayed under category in generic FAQ on front-end.
• Layout: There are different layouts available.

1. 1. Empty – Open up a plain page without breadcrumb, header and footer of the store. I.e. an independent page with category details only.
   2. 1 column – Open up a page with breadcrumb, header and footer of the store
   3. 2 column with left bar – Display category and questions in 2 columns and layered navigation on left side
   4. 2 column with right bar – Display category and questions in 2 columns and layered navigation on right side
   5. 3 column – Display category and questions in 3 columns

• Image – Upload image to present category. This image will be displayed on category page
• Customer Groups – select customer groups to access particular category.
• Position: Set order number by which the category will be listed on FAQ page.
• Store View: Admin can select store view, only for those websites/store views category will be available.

Design

• General Option
  • Question margin bottom: set question margin from bottom in pixel
• Title Option
  • Font size: Set font size of the question title
  • Text color: Set default text color of question(s) in the category
  • Text color (active): Set color on click of question
  • Background: Set background color of question(s) in the category
  • Background (active): Set background color on click of question
  • Icon: Set category icon class. (More icons can be selected from fontawesome.io/icons/)

• Question Icon Options
  • Icon class:  Set icon class to display icons before each question
  • Icon class on active: Set icon class to change icon on question click
  • Animation type: select animation type from given options
  • Animation speed(s): set speed of animation in seconds

• Question Title Border
  • Border radius: Set question border radius
  • Border color: Set border color (pick from color picker)
  • Border width: Set border width in pixel
• Search Engine Optimization
  • Page title: Set category page title
  • Meta key words: Set meta key words to make SEO friendly page
  • Meta description: set meta description to make SEO friendly page
• Questions in Category: Select questions to display in the category

Questions

This will let you create and manage questions for generic FAQ section or even for product section. Admin can reply answer to client’s question here.

Create / Update FAQ and product questions

• Enable/Disable rule: Set whether to display question on frontend or not. Only enabled questions will be listed at frontend, if customers asked such question, that merchant don’t want to list on frontend. Merchant can reply to customer question but will kept it as disable so question wouldn’t be visible on site.
• Question: Question for FAQ or product page.
• Tags: Define tags of the question. This tags would get displayed on frontend which would help users to narrow down the search.
• Question Type: question type can be Product Question, Generic FAQ or both.
• Product Question: this question will only listed on product page for which products are selected. One question can be assign to multiple products. Refer screenshot below,
• Generic FAQ: If question is created for site FAQ only, you have to select FAQ category for question to show question.
• Both: This will allows you to create question for product as well as generic FAQs. So the question will be listed on both.
• Category: Select category if question belongs to generic question type or lies under both question type.
• Sort Order: Define sort order to show question in sequence on FAQ page or on product question list.
• Store View: You can prevent questions to be visible for selected store views only.
• Answer: Answer for the question. If question is asked by customer, there will be an option to send reply to customer. That will send email to customer with updated answer.
• Like: Set number of likes (this counter increases automatically as user clicks on Like button from front-end)
• Dislike: Set number of likes (this counter increases automatically as user clicks on Dislike button from front-end)
• Most viewed: Set question as most viewed. This would display question under “Most frequently asked question” on generic FAQ page.

• Question Author
  • Notify customer by email: On answering, notify customer by email
  • Created By: Provide name of person who has created question
  • Author Name: Provide name of person who is answering
  • Author Email: Email of person who is answering
• Design

  • Please refer design section of the category, click here

• Search Engine Optimization
  • Page Title: Provide title for the page
  • Meta Keywords: Provide meta keywords for the question
  • Meta Description: Provide meta description uo to 160 words
• Products in question: Select the products related to the question